70% of our business involves selling HT services.
Our other business activities include market research, surveys, inbound calls, and digital marketing. We employ 30 full-time agents and 40 students. Our aim is to increase these numbers to 70 full-time agents and 50 students by the end of 2019.
We use custom ICT solutions and comply with high standards in software and hardware.
Mission
We strive to set the standard for doing business, and be a benchmark of quality and professionalism. Users’ first choice for contact. An attractive employer to employees. A trusted partner to businesses. The values we base our success on are professionalism, service, trust, availability, and understanding the needs of our partners and clients
Vision
We approach each new project individually, with a high level of enthusiasm. We consider each business segment to be equally important. Our primary mission is improving sales performance, where we continue to achieve visible growth, and providing high-quality services to end users
Contact center services
Outbound Calls
Involves contacting users over the phone in accordance with our clients’ requirements in order to:
- Perform telemarketing services, call customers and offer the client’s products and services
- Fill in and update existing databases or create new ones
- Conduct market research using surveys of a select sample of customers/users in a short period of time
- Open sales channels
- Make phone calls after sending written material
- Confirm attendance of participants invited to take part in conferences and events organised by the client
- Collect charitable donations
- Provide user-related services (thank you notes, customer satisfaction surveys regarding products and services, promotional activities)
Inbound Calls
Receiving and managing inbound communications, primarily phone calls and e-mails, faxes, and text (SMS)/multimedia (MMS) messages, in order to:
- Provide and collect information on our client’s products and services (customer support, area code 01 or 0800)
Provide service information and support to users for using the client’s products and services (help desk) - Provide support through marketing promotions and games
- Collect orders and provide support in sales campaigns
- Manage applications for quizzes and voting
- Take calls in case of an overload during or outside business hours
- Book client accommodations (hotels, conference halls…)
- Provide virtual receptionist/assistant services
- Receive and forward faxes and e-mails according to the service programme